How Nestle plans to cash in on your DNA and obsession with Instagram

Big Food is tapping expertise in AI and genetics to navigate a sea change in the way consumers make choices, which has upended businesses from transportation to television


The company that brought you milk chocolate, Maggi instant noodles and Rocky Road ice cream is worried about your health.

Nestle SA, the world’s largest food company, has joined the trend for personalized nutrition with a blend of artificial intelligence, DNA testing and the modern obsession with Instagramming food. The program, begun in aging Japan, could provide the Swiss company with a wealth of data about customers’ wellness and diet as it pivots toward consumers who are seeking to improve their health and longevity.

In Japan, some 100,000 users of the “Nestle Wellness Ambassador” program send pictures of their food via the popular Line app that then recommends lifestyle changes and specially formulated supplements. The program can cost $600 a year for capsules that make nutrient-rich teas, smoothies and other products such as vitamin-fortified snacks. A home kit to provide samples for blood and DNA testing helps identify susceptibility to common ailments like high cholesterol or diabetes.

“Most of the personalized approach is driven by smaller companies, that’s why it was fairly limited,” said Ray Fujii, a partner at L.E.K. Consulting in Japan. “Nestle is taking a further step. They’re trying to figure out the algorithm between the test results and the genetic information and what they recommend as a solution. If they could do it, it’s a very big step.”

Snacks to Supplements

Nestle’s program is part of a change in direction for the 152-year-old company, which sold off its U.S. candy unit this year amid falling demand for sugary treats. Nestle has made a spate of investments targeted at healthier options including vegetarian meal maker Sweet Earth Foods and meal-delivery service Freshly. The company bought Canadian dietary supplements maker Atrium Innovations in March for $2.3 billion, its biggest medical-nutrition purchase in more than a decade.

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